Today, ConvoZen, the AI-powered conversational intelligence suite, announced a strategic partnership with the Al-Futtaim Technologies, bringing ConvoZen’s full suite of services to the GCC’s most critical markets. Through this partnership, Al-Futtaim Technologies will target high-volume contact centers in Retail, Automotive, Real Estate, BFSI and Healthcare with AI-supported services such as Compliance Monitoring, Sales Optimization and Operational Efficiency. This marks the two companies’ first collaboration, aligning with the rapid pace of AI adoption in the MENA region, where enterprises are increasingly prioritizing innovation-led customer experience.
The partnership marks a significant milestone for Al-Futtaim Technologies as supports ConvoZen’s first expansion beyond India and into international markets, leveraging Al-Futtaim Technologies’ deep regional presence, enterprise relationships, and technology expertise to bring advanced CX intelligence capabilities to organizations across UAE, KSA and Qatar.
ConvoZen is an AI-powered conversational intelligence suite designed to make large-scale customer operations measurably smarter. The platform listens to, analyses, and learns from every customer interaction across voice, chat, and digital channels to drive real-time agent guidance, autonomous quality and compliance monitoring, and decision-grade analytics. By converting unstructured conversations into actionable intelligence, ConvoZen helps leadership teams consistently lift agent productivity, reduce operational leakage, improve service quality, and shorten decision cycles across CX, operations, and risk functions. In India, the platform is trusted by scale-first enterprises such as TATA AIG, HDFC, Spinny, CARS24, Pilgrim, and The Souled Store, where it supports millions of customer interactions in complex, high-volume environments.
While ConvoZen has built strong capabilities across more than 10 Indian languages, this partnership underscores the platform’s adaptability beyond India. Through Al-Futtaim Technologies, ConvoZen’s conversational intelligence suite will now be offered to enterprises in the MENA region, with support for Arabic-language interactions and a strong focus on analytics-led insights and agentic AI capabilities. As part of the engagement, Al-Futtaim Technologies will lead sales, implementation, and regional market development for ConvoZen, enabling enterprises to deploy advanced conversational analytics, agent-assist intelligence, and AI-driven decision support across customer-facing operations.
ConvoZen already works with 3–4 customers in the region, supporting high-impact use cases such as intelligent agent assist, real-time conversational analytics, and automated quality monitoring to help drive agent performance at scale. With MENA emerging as an innovation-first market for AI-led CX, the collaboration with Al-Futtaim Technologies will further accelerate the adoption of data-driven, agent-centric solutions across enterprises in the region.
Commenting on the partnership, Akhil Gupta, founder of ConvoZen and cofounder & CPTO of NoBroker, said, “This partnership with Al-Futtaim Technologies represents a pivotal moment in ConvoZen’s journey. While our platform has been widely adopted by Indian enterprises across multiple local languages, our core strength lies in building scalable, language-agnostic conversational intelligence. Working with Al-Futtaim Technologies allows us to take our analytics and agentic AI capabilities into the MENA region, proving that ConvoZen’s value extends well beyond India and Indian-language use cases.”
He added, “Enterprises globally are moving from basic automation to intelligence-driven customer experience. With Al-Futtaim Technologies’ strong regional reach and technology leadership, we are well positioned to support organizations in MENA as they adopt more data-led, AI-first CX strategies.”
Additionally, Razi Hamada, General Manager at Al-Futtaim Technologies commented, “Partnering with ConvoZen marks an important milestone in Al-Futtaim Technologies’ journey to build AI-first customer experience ecosystems in the region. By combining our long-standing expertise in contact centre transformation with ConvoZen’s advanced conversational AI and intelligence capabilities, we can help organizations in the UAE, KSA and Qatar unlock deeper insights from every customer interaction, drive compliance and performance at scale, and significantly enhance both efficiency and service quality.”
He added, “This collaboration aligns with our 2026 ‘Agentic Transformation’ strategy which aims to strengthens our ability to support high-volume sectors such as retail, automotive, real estate, BFSI and healthcare as they accelerate their adoption of next-generation, AI-powered customer engagement.”
Founded in the 1930s, Al-Futtaim is one of the Middle East’s most diversified privately held conglomerates, operating across automotive, financial services, real estate, retail, and healthcare in over 20 countries. Through its technology division, the group partners with global technology providers to deliver digital transformation and enterprise-grade solutions across the region.